Regency Corporate Headquarters - Raleigh, NC
Founded in 2002, Regency has become the fastest-growing office products, commercial printing and promotional products company in the nation. Regency is headquartered in Raleigh, N.C., and has sales offices in Charlotte, Chicago, Dallas, Denver, Houston, Indianapolis, Kansas City, Milwaukee, Minneapolis, Nashville, Raleigh, St. Louis and Wilmington.
Regency began as a office supplies dealer, but we knew from the start we wanted to offer more than just office supplies. After rapid success, we developed our commercial printing side, quickly becoming the fastest growing print distributor for multiple years and running. The pattern continued for promotional products as well. In 2012, Regency was named the fastest-growing promotional products distributor in the US by Print Solutions magazine.
In 2011, Regency launched our Managed Print Services (MPS) division. Regency has earned the HP Managed Print Advanced Specialist (MPAS) partner designation, which demonstrates our consultative sales approach and expertise in providing managed print services and selling HP’s best-in-class products. HP has validated our superior industry qualifications and skills—fewer than 100 dealers in the country earn the MPAS designation. In addition, we have the Peak Premier status with Xerox, which offers similar benefits. Regency partners with other industry leaders to provide a comprehensive and non-brand-specific platform.
Regency also offers document destruction, corporate apparel and integrated marketing campaigns.
By bundling a number of Regency’s services, our clients leverage their buying power, while reducing the number of vendors, streamlining their procure-to-pay process and utilizing one of our many billing options.
Regency is a major contributor to the 1in9.com foundation, which helps ease some of the burdens that come along with the diagnosis of breast cancer. These burdens may be emotional, physical or financial. By helping needy women and their families, they make their journey through cancer easier.
We invite you to learn more about Regency. Please contact us by phone at 888-973-4362 or email at CustomerServiceDept@regencybusinesssolutions.com.
Frequently Asked Questions
General Account Information
What tools are available if I need help using the web site while placing an order or managing my account?
Regency has a robust online help tool. Once you log into to the web site, select the "Help" button at the top of the page. You can view each section of the web or search for a particular function. Customer Service is also available to assist with your requests, they can be reached at 888-973-4362.
How do I add a new user/login to our account?
If you have administrative rights to your site, go to the "Admin Center" and select "Manage Account". Select the "Login (New)" section at the top of the screen. Complete the information you require for the user and select "Update" at the bottom of the screen. Your new user will be active instantly. You may also contact Customer Service at 888-973-4362, or you may use the "Contact Us" section on the web to request a new login.
How do I update my account information? (i.e., contact names, shipping addresses, phone number, etc.)
Account contact information is critical to ensure proper communication during the fulfillment and delivery process. As such, in order to make changes to key account information you will need to contact Customer Service at 888-973-4362 or use the "Contact Us" section of the web site to submit your request. Requests are responded to within 24 hours.
I forgot my user name and/or password, what do I do?
Customer Service has access to your username and password information. You can contact Customer Service at 888-973-4362, or click here to fill out the recover login request form. Requests are responded to within 24 hours.
We are tax exempt; where do I fax my tax certificate? If I was charged sales tax on a previous order, can I get a credit?
Fax your tax exempt certificate to Customer Service at 888-973-4312. If you require immediate assistance to place an order, call Customer Service toll-free at 888-973-4362 and they can expedite the process for you. If you have been charged sales tax on a previous order, Customer Service can have a credit issued to you once the certificate has been received.
How can I get a copy of an invoice on a past order?
Contact Customer Service at 888-973-4362 or use the "Contact Us" section of the web site to submit your request. Your invoice will be e-mailed to you within 48 hours.
What time do I need to place my order for next day delivery?
General supply orders submitted by 5:00 p.m. local time will be delivered the next business day. Some technology items (look for the TECH WHSE icon) need to be submitted before 5:00 p.m. local time for next day delivery. Special orders, furniture or items not available in the local warehouse may not be available for next day delivery. Customer Service can answer any questions you have in these cases.
What are the charges associated with furniture delivery?
Furniture delivery and installation charges are calculated on a project-by-project basis. Your Sales Representative will provide this information to you during the proposal process.
What does the "TECH WHSE" icon mean?
Many of our technology-related products (e.g., computer peripherals, inkjet/toner, printers, etc.) are shipped from our Technology Warehouse and will be delivered next day via UPS. Sourcing these items from our technology supplier gives our customers the associated cost benefits.
Can I cancel/change an order I placed earlier today?
We electronically transmit orders throughout the day to the local warehouse to ensure prompt fulfillment and delivery. However, in some instances, orders can be changed before they have been transmitted to the local warehouse. Call Customer Service toll-free at 888-973-4362, and we will do whatever can be done to accommodate your needs.
I need a custom stamp, what do I do?
Contact Customer Service at 888-973-4362, or use the "Contact Us" section of the web site to submit your request. Requests are responded to within 24 hours.
How do I remove an item from my order?
If you have not checked out and would like to remove an item from your order, simply change the quantity to zero ("0") in your cart and select the "Update" button at the bottom of the page.
I didn't get an item in my shipment, is it back ordered?
Regency receives electronic responses throughout the day of order fulfillment status. If an item is not available in a local warehouse (ensuring next day delivery) we will attempt to pull from another warehouse for second day delivery and contact you accordingly. If an item is out of stock due to manufacturer delays, we will contact you and suggest a replacement item. In the event you do not receive an item from your order, please contact Customer Service immediately at 888-973-4362.
What is your return policy?
Please see Customer Service Terms in the About Us section of the web.
How do I process an item for return?
After logging in, go to the "Contact Us" section of the web site and click on "Return Request" found in the top section of the web. Enter the required information and select "Send Request" at the bottom of the page. A Return Authorization form will be emailed to you within 24 hours from receipt of the request. Attach the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up with the next scheduled delivery or within ten days of the Return Request Authorization.
When will a return credit be posted to my account?
Return Credits are posted at the time the return is issued. Credits that exceed $100 will be credited when the merchandise is received back at the warehouse.
Customer Service Terms
At Regency Business Solutions, we want you to be completely satisfied with your purchase. Our "No Hassle Return Policy" makes it very easy and convenient to return merchandise. There's no cost to you: Regency covers the cost for return shipping. If for any reason you are not completely satisfied with any product, simply return it for a credit or refund within 30 days from the date of purchase (we do ask that the product is returned in its original condition and packaging).
Note: Any claims for damaged or missing items must be made within 48 hours of receipt.
The following may not be returned for a refund: Furniture once installed or assembled; food & beverages; medicines; special order items; or made to order products.
To return an item over the phone, contact Customer Service at 888-973-4362. The following information is required:
To return an item online, simply login and go to the "Contact Us" section of the web site. Click on "Return Request" found at the top section of the page. Enter the required information and select "Send Request" at the bottom of the page.
We will reply by e-mail with a Return Authorization Form within 24 hours from receipt of the request. Affix the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up with the next scheduled delivery or within ten days of the Return Request Authorization.
No returns of any kind can be accepted without a return authorization number. In order for the Delivery Driver to pick up a return, the Return Authorization must be attached to the package. Any claims for damage and/or shortages must be made within 7 days of the date of shipment.
Regency accepts returns for 30 days from the date of order. In order to receive credit, all products must be returned in the original packaging and include all original contents.
For all returns/replacements after 30 days, directly contact the manufacturer of the product. Manufacturer's warranties vary. Please consult the warranty information included with your products.
Regency offers Free delivery on orders shipped within the continental United States on orders of $50.00 or more. Free freight applies only to merchandise that can be shipped via standard UPS ground transportation. Items such as office furniture or bulky items that weigh over 70 lbs must be shipped by common carrier, and free freight does not apply to these items. We will quote additional charges for these items prior to processing your order.
UPSable orders ship from our local distribution warehouse and orders that are not UPSable will be shipped from our closest regional distribution center in order to minimize delivery time and freight charges. All orders under $50.00 are subject to a $5.00 shipping charge. You can determine if an item will ship by UPS or by a trucking company on each item's detail page.
Truck Deliveries (Dock High)
Truck deliveries do not include inside delivery. Truck shipments are tailgate/dock delivery (the driver will bring the item(s) to the rear of the truck but will not assist in bringing the item(s) inside). Inside delivery and/or setup is available in some metropolitan areas for an additional charge. Contact us at 888-973-4362 or by email CustomerServiceDept@regencyop.com for a quote. Be sure to include the item numbers of the items you are inquiring about in your email. Truck deliveries cannot be scheduled, however we can request that the trucking company call before attempting delivery.
A signature is required for all truck deliveries; someone must be available during business hours to sign for a truck delivery. Note any visible damage on the bill of lading/delivery ticket before signing for the shipment. Any claims for damaged or missing items must be made within 48 hours.
IMPORTANT - DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING SLIP FOR YOUR ORDER. Items not in their original packaging are not returnable for credit or replacement.
Methods of Payment
Credit Card Payments
We accept Visa, Master Card, Discover Card and American Express. We will keep your credit card information on file and automatically bill your credit card for any orders you place.
ACH Payments We also accept Automated Clearing House (ACH) payments over the phone. ACH payments are the same as writing a check, except you don't have to mail them. You will need to complete a simple form in order to utilize the ACH payment process on a one time or recurring basis. The ACH service is completely free to you!
To set up ACH payment process, one time or recurring, we will need the following information:
Please contact email@example.com to set up you ACH payment.
Please mail your payment to:
Regency Business Solutions 8024 Glenwood Avenue, Suite 200 Raleigh, NC 27612
Returned checks will be automatically run through a second time. There will be a $25 charge each time the check is returned.
Standard payment terms are net 20 days. For corporate customers with 25 or more employees and a good credit history, who are well rated with D & B, we also have net 30 day open account billing. An approved credit application is required prior to set up of net 30 day payment terms.
Deliveries are not made on the following Holidays. Orders placed on a Holiday will be delivered two days after the receipt of the order.
We collect personal information from you in order to better provide our services. For example, we ask for your e-mail address so that we can notify you about order confirmation, orders awaiting approval and so forth. We ask for budgets, spending limits and approval hierarchy so we can help you control spending and expedite approvals.
You have some control over the extent to which your personal information is kept private. However, some examples of our default system behavior is listed below:
Web Site Terms of Usage
Usage of this web site is conditional upon acceptance of our terms and conditions. Do not access, use or order from this web site if you do not agree to these terms and conditions. By submitting an order at checkout, you acknowledge you have read, understood and accepted these terms and conditions. Regency reserves the right, with or without notice to you, to make changes to these terms and conditions. It is your responsibility to review these terms and conditions prior to submitting each order on this web site.
Limitation of Liability
Regency shall not be held responsible for damage or loss of any kind due to your use of software and/or any other products purchased from regenc-yofficeproducts.com. Any and all liability is only for the products purchased. Regency makes no warranties for any products sold by us. We reserve the right to limit quantities and to reject any order for any reason. While Regency tries in good faith to make sure the information contained in our web site is accurate, we are not responsible for typographical errors or technical inaccuracies. Product images are shown for representational purposes only. If we are unable to provide an actual product image, Regency reserves the right to use a similar product image.
All product names and company logos contained within this web site remain the trademarks of their respective owners.
Acceptance of Orders
Receipt of an electronic order confirmation and/or issuance of an order number does not constitute acceptance of an order by Regency Business Solutions. Regency reserves the right to limit order quantities on any order. Verification of customer information may be required on any or all orders prior to acceptance. Regency reserves the right to do (or not do) business with any entity or individual. If Regency accepts your order, you agree to pay the full price (including any applicable shipping charges and sales tax) shown to you as the "total" on our checkout page. If after submitting your order you request any additional service, such as inside delivery and setup, you agree to pay the quoted fees for these services.
Regency Business Solutions. All rights reserved .