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Regency Business Solutions

Toll Free 888-973-4362

#1 Fastest-Growing Print Distributor in the Nation! 2012 Counselor Fastest-Growing Distributor
Top 50 PSDA Print Distributor
  • Overview
  • Keurig Coffee Brewers
  • F.A.Q.'s
  • Customer Service Terms
  • Return Request

Office Supplies

Office Supplies

As one of the fastest-growing private office supply companies in the nation, Regency provides office supplies from trusted brands at competitive pricing.

Our success can be attributed to our outstanding service and wide selection of products and services that allow our clients to purchase a majority of their office needs from one vendor­—reducing their administrative costs and hassles, while increasing their purchasing power.

We carry over 1,000,000 office products with low prices on ink, toner, paper, pens, pencils, printers, office furniture, break room/janitorial and more.

For more information, call us toll free at 1-888-973-4362 to speak with an account representative. We can provide you with online and printed catalogs.

Keurig Coffee Brewers

Keurig brews great tasting coffee, cocoa and tea, one cup at a time. The simple process makes it easy to serve a wide selection of premium hot beverages in the workplace with no mess or clean-up. It's ideal in conference and break rooms, reception areas, showrooms and more!

Keurig Coffee Systems

Try Keurig Gourmet Coffee for FREE!

We’ll set up a Keurig brewer in your office and provide a nice selection of gourmet coffee flavors, absolutely free! We invite you to experience the Keurig difference at your next corporate party, event or meeting.

To receive your free trial, call us toll free at 888-973-4362 or submit a request form.

Frequently Asked Questions

General Account Information

What tools are available if I need help using the web site while placing an order or managing my account?

Regency has a robust online help tool. Once you log into to the web site, select the "Help" button at the top of the page. You can view each section of the web or search for a particular function. Customer Service is also available to assist with your requests, they can be reached at 888-973-4362.

How do I add a new user/login to our account?

If you have administrative rights to your site, go to the "Admin Center" and select "Manage Account". Select the "Login (New)" section at the top of the screen. Complete the information you require for the user and select "Update" at the bottom of the screen. Your new user will be active instantly. You may also contact Customer Service at 888-973-4362, or you may use the "Contact Us" section on the web to request a new login.

How do I update my account information? (i.e., contact names, shipping addresses, phone number, etc.)

Account contact information is critical to ensure proper communication during the fulfillment and delivery process. As such, in order to make changes to key account information you will need to contact Customer Service at 888-973-4362 or use the "Contact Us" section of the web site to submit your request. Requests are responded to within 24 hours.

I forgot my user name and/or password, what do I do?

Customer Service has access to your username and password information. You can contact Customer Service at 888-973-4362, or click here to fill out the recover login request form. Requests are responded to within 24 hours.

Billing Questions

We are tax exempt; where do I fax my tax certificate? If I was charged sales tax on a previous order, can I get a credit?

Fax your tax exempt certificate to Customer Service at 888-973-4312. If you require immediate assistance to place an order, call Customer Service toll-free at 888-973-4362 and they can expedite the process for you. If you have been charged sales tax on a previous order, Customer Service can have a credit issued to you once the certificate has been received.

How can I get a copy of an invoice on a past order?

Contact Customer Service at 888-973-4362 or use the "Contact Us" section of the web site to submit your request. Your invoice will be e-mailed to you within 48 hours.

Delivery Information

What time do I need to place my order for next day delivery?

General supply orders submitted by 5:00 p.m. local time will be delivered the next business day. Some technology items (look for the TECH WHSE icon) need to be submitted before 5:00 p.m. local time for next day delivery. Special orders, furniture or items not available in the local warehouse may not be available for next day delivery. Customer Service can answer any questions you have in these cases.

What are the charges associated with furniture delivery?

Furniture delivery and installation charges are calculated on a project-by-project basis. Your Sales Representative will provide this information to you during the proposal process.

Order Information

What does the "TECH WHSE" icon mean?

Many of our technology-related products (e.g., computer peripherals, inkjet/toner, printers, etc.) are shipped from our Technology Warehouse and will be delivered next day via UPS. Sourcing these items from our technology supplier gives our customers the associated cost benefits.

Can I cancel/change an order I placed earlier today?

We electronically transmit orders throughout the day to the local warehouse to ensure prompt fulfillment and delivery. However, in some instances, orders can be changed before they have been transmitted to the local warehouse. Call Customer Service toll-free at 888-973-4362, and we will do whatever can be done to accommodate your needs.

I need a custom stamp, what do I do?

Contact Customer Service at 888-973-4362, or use the "Contact Us" section of the web site to submit your request. Requests are responded to within 24 hours.

How do I remove an item from my order?

If you have not checked out and would like to remove an item from your order, simply change the quantity to zero ("0") in your cart and select the "Update" button at the bottom of the page.

I didn't get an item in my shipment, is it back ordered?

Regency receives electronic responses throughout the day of order fulfillment status. If an item is not available in a local warehouse (ensuring next day delivery) we will attempt to pull from another warehouse for second day delivery and contact you accordingly. If an item is out of stock due to manufacturer delays, we will contact you and suggest a replacement item. In the event you do not receive an item from your order, please contact Customer Service immediately at 888-973-4362.

Return Information

What is your return policy?

Please see the Customer Service Terms section.

How do I process an item for return?

After logging in, go to the "Contact Us" section of the web site and click on "Return Request" found in the top section of the web. Enter the required information and select "Send Request" at the bottom of the page. A Return Authorization form will be emailed to you within 24 hours from receipt of the request. Attach the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up with the next scheduled delivery or within ten days of the Return Request Authorization.

When will a return credit be posted to my account?

Return Credits are posted at the time the return is issued. Credits that exceed $100 will be credited when the merchandise is received back at the warehouse.

Customer Service Terms

Regency Policy

At Regency Business Solutions, we want you to be completely satisfied with your purchase. Our "No Hassle Return Policy" makes it very easy and convenient to return merchandise. There's no cost to you: Regency covers the cost for return shipping. If for any reason you are not completely satisfied with any product, simply return it for a credit or refund within 30 days from the date of purchase (we do ask that the product is returned in its original condition and packaging).

Note: Any claims for damaged or missing items must be made within 48 hours of receipt.

The following may not be returned for a refund: Furniture once installed or assembled; food & beverages; medicines; special order items; or made to order products.

To return an item over the phone, contact Customer Service at 888-973-4362. The following information is required:

  • Your order number (WO-XXXXXX).
  • The item number of the products you wish to return.
  • How many of each product you wish to return.
  • The reason for the return. For example: Is the item defective or damaged? Was the wrong item shipped?
  • The condition of the item: opened or unopened.

To return an item online, simply login and go to the "Contact Us" section of the web site. Click on "Return Request" found at the top section of the page. Enter the required information and select "Send Request" at the bottom of the page.

We will reply by e-mail with a Return Authorization Form within 24 hours from receipt of the request. Affix the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up with the next scheduled delivery or within ten days of the Return Request Authorization.

No returns of any kind can be accepted without a return authorization number. In order for the Delivery Driver to pick up a return, the Return Authorization must be attached to the package. Any claims for damage and/or shortages must be made within 7 days of the date of shipment.

Regency accepts returns for 30 days from the date of order. In order to receive credit, all products must be returned in the original packaging and include all original contents.

For all returns/replacements after 30 days, directly contact the manufacturer of the product. Manufacturer's warranties vary. Please consult the warranty information included with your products.

Delivery/Shipping Charges

Regency offers Free delivery on orders shipped within the continental United States on orders of $50.00 or more. Free freight applies only to merchandise that can be shipped via standard UPS ground transportation. Items such as office furniture or bulky items that weigh over 70 lbs must be shipped by common carrier, and free freight does not apply to these items. We will quote additional charges for these items prior to processing your order.

UPSable orders ship from our local distribution warehouse and orders that are not UPSable will be shipped from our closest regional distribution center in order to minimize delivery time and freight charges. All orders under $50.00 are subject to a $5.00 shipping charge. You can determine if an item will ship by UPS or by a trucking company on each item's detail page.

Truck Deliveries (Dock High)

Truck deliveries do not include inside delivery. Truck shipments are tailgate/dock delivery (the driver will bring the item(s) to the rear of the truck but will not assist in bringing the item(s) inside). Inside delivery and/or setup is available in some metropolitan areas for an additional charge. Contact us at 888-973-4362 or by email CustomerServiceDept@regencyop.com for a quote. Be sure to include the item numbers of the items you are inquiring about in your email. Truck deliveries cannot be scheduled, however we can request that the trucking company call before attempting delivery.

A signature is required for all truck deliveries; someone must be available during business hours to sign for a truck delivery. Note any visible damage on the bill of lading/delivery ticket before signing for the shipment. Any claims for damaged or missing items must be made within 48 hours.

IMPORTANT - DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING SLIP FOR YOUR ORDER. Items not in their original packaging are not returnable for credit or replacement.

Methods of Payment

Credit Card Payments

We accept Visa, Master Card, Discover Card and American Express. We will keep your credit card information on file and automatically bill your credit card for any orders you place.

We accept most major credit cards.

ACH Payments
We also accept Automated Clearing House (ACH) payments over the phone. ACH payments are the same as writing a check, except you don't have to mail them. You will need to complete a simple form in order to utilize the ACH payment process on a one time or recurring basis. The ACH service is completely free to you!

To set up ACH payment process, one time or recurring, we will need the following information:

  • Bank Routing #
  • Bank Account #
  • Bank Name
  • Bank Address

Please contact accounting@regencyop.com to set up you ACH payment.

Check Payments

Please mail your payment to:

Regency Business Solutions
8024 Glenwood Avenue, Suite 200
Raleigh, NC 27612

Returned checks will be automatically run through a second time. There will be a $25 charge each time the check is returned.

Payment Terms

Standard payment terms are net 20 days. For corporate customers with 25 or more employees and a good credit history, who are well rated with D & B, we also have net 30 day open account billing. An approved credit application is required prior to set up of net 30 day payment terms.

Holidays

Deliveries are not made on the following Holidays. Orders placed on a Holiday will be delivered two days after the receipt of the order.

Memorial Day Monday, May 30th
Independence Day Monday, July 4th
Labor Day Monday, September 3rd
Thanksgiving Day Thursday, November 22nd
Thanksgiving (Day After) Friday, November 23rd
Christmas Day Tuesday, December 25th
New Years Day 2013 Tuesday, January 1st, 2013

Privacy Policy

We collect personal information from you in order to better provide our services. For example, we ask for your e-mail address so that we can notify you about order confirmation, orders awaiting approval and so forth. We ask for budgets, spending limits and approval hierarchy so we can help you control spending and expedite approvals.

You have some control over the extent to which your personal information is kept private. However, some examples of our default system behavior is listed below:

  • Your e-mail address is kept hidden from non-registered users. We will not sell or rent your e-mail address to any organization.
  • Your history of items/services that you've looked at or purchased aren't available to anyone except our site operators and members of your organization.
  • We aggregate the purchasing of many organizations in order to enable us to provide you with aggressive pricing and spending information. We do not release information specific to your organization to other companies.

Web Site Terms of Usage

Usage of this web site is conditional upon acceptance of our terms and conditions. Do not access, use or order from this web site if you do not agree to these terms and conditions. By submitting an order at checkout, you acknowledge you have read, understood and accepted these terms and conditions. Regency reserves the right, with or without notice to you, to make changes to these terms and conditions. It is your responsibility to review these terms and conditions prior to submitting each order on this web site.

Limitation of Liability

Regency shall not be held responsible for damage or loss of any kind due to your use of software and/or any other products purchased from regenc-yofficeproducts.com. Any and all liability is only for the products purchased. Regency makes no warranties for any products sold by us. We reserve the right to limit quantities and to reject any order for any reason. While Regency tries in good faith to make sure the information contained in our web site is accurate, we are not responsible for typographical errors or technical inaccuracies. Product images are shown for representational purposes only. If we are unable to provide an actual product image, Regency reserves the right to use a similar product image.

Trademarks

All product names and company logos contained within this web site remain the trademarks of their respective owners.

Acceptance of Orders

Receipt of an electronic order confirmation and/or issuance of an order number does not constitute acceptance of an order by Regency Business Solutions. Regency reserves the right to limit order quantities on any order. Verification of customer information may be required on any or all orders prior to acceptance. Regency reserves the right to do (or not do) business with any entity or individual. If Regency accepts your order, you agree to pay the full price (including any applicable shipping charges and sales tax) shown to you as the "total" on our checkout page. If after submitting your order you request any additional service, such as inside delivery and setup, you agree to pay the quoted fees for these services.

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